How To… – Page 2 – Canitan LLC

March 31, 2020March 31, 2020

How to use Remote Access?

Once your account is setup. Our Endpoint Manager will send account activation email to you. You can activate their account and set your own login password by clicking the link in the email. An example of mail is shown to the left:

Upon activation, the you will be able to login to EM with your user-name and password. Log in at: https://canitan-msp.itsm-us1.comodo.com/ as shown in the mail link
We have configured two-factor authentication, you will have to follow the on-screen instructions to set up this during login.

Endpoint Manager will send device enrollment link to the user email. They can click to the link on the email to enroll your devices.

PC: Download the Remote Control App HERE
MAC: Download the Remote Control App HERE
Select Endpoint Manager
Enter canitan-msp.itsm-us1.comodo.com in the domain field
Log in with the Username and password that you setup

Enter Your 2FA Code

After login, you can view the applied device to your remote environment
You can view the enrolled devices here
Select the devices to start the remote control

Once you have connected it will look like this.

How to Use the Remote Manager Toolbar
• After connecting, you will see the desktop of the remote machine in the ITarian window.
• You can use the remote access toolbar to manage your connection.

Position – Click and drag the tool bar to your preferred location.

Full Screen – The remote desktop will cover your entire
display, without the operating system’s window-framing
interface.
Click the same icon to exit full screen mode

Pin – Lock the tool bar in place in full screen view.
Minimize/Maximize – Show/hide tool bar options.

Actions – Send control commands to the endpoint.

Actions – Send control commands to the endpoint.

Send Ctrl + Alt + Del – Opens the Windows
security screen on the remote device. This lets
you:
• Lock the remote computer
• Log the current user out of the remote
machine
• Change the password of the remote
machine
• View task manager on the remote machine

August 12, 2019November 13, 2019

GDS 3710 – Change User or Guest Code

September 17, 2018

Share Local Disk With Remote Desktop

August 6, 2018

Enable Push Notifications for Hikvision based NVR

1.Download Guarding Vision onto your phone or device.
2.Register an account.

3.In the guarding vision tab in the top right corner hit the + and manual adding

4.Adding Type: Guarding Vision Domain
Serial No: Your Serial Number
Hit the save icon in the upper right once finished

5.To enable push notifications on the Guarding Vision tab swipe left on the device hit the gear icon this will take you into the nvr setting and from here enabling alarm

6.To select which cameras are notification enabled go into the nvr settings as above and go into linked cameras.
Hitting the eye icons toggles setting
closed= notification disabled
open=notifications enabled

7.Under the more tab located at the bottom of the screen click into settings to make sure Message Push Notificatins are ON

Your devices should now be sending you notifications.

August 1, 2018March 13, 2024

How do I submit a support request?

Phone

All Support Requests should be submitted through the Office at 512-272-6106. This ensures that you will receive the fastest possible support.

Submitting requests to individual technicians may delay your support request. Technicians may be on-site or out of the office.

E-Mail

All Support Requests via email should be directed to support@canitan.com.

Support Requests should include the following:

Name:
Company:
Who should we contact:
Contact Phone Number:
Problem Description:
Priority Level (1-Emergency – 5 – Low):
When should this be done by?:

Submitting requests to individual technicians may delay your support request. Technicians may be on-site or out of the office. If a request is direct to a support specialist please CC support@canitan.com.

Web Request Form

Please click here to submit a support request.

July 2, 2018

How To – Prevent your Computer / Turn Off Sleep

June 11, 2018

How to add a new user to your alarm system through Alarm.com

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May 25, 2018

Setup Office 365 in Outlook on Android

Step 1
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Open the Outlook for Androidapp. The icon looks like this:

Outlook for Android

If you don’t have it yet, download Outlook for Androidfrom the Google Play Store.

Note: See www.products.office.com for more information and minimum requirements.

Step 2
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Tap Get Started if it’s your first time.

Otherwise, open the Menu and tap Settings > Add Account >Add Email Account.

Tap and open the menu.

Go to Settings

Select Add Account

Step 3
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Enter your full email address, then tap Continue.

Note: If you’re asked to choose your provider, you’ll have to Set up your Exchange manually or set up an IMAP or POP account.

Enter your email address.

Step 4
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Enter your email account password and tap Sign In or Next.

Note: The sign in screen may look different for you depending on your email provider.

Enter your password for your email account.

Step 5
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If 2-step verification is enabled, verify yourself using the method you set up (6 digit code, phone call, or Microsoft Authenticator app).

Note: If you’re prompted to Set up 2-step verification for Office 365, it may be required by your IT admin.

Check your text messages and enter the 6 digit code.

Step 6
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If your IT admin has set additional policies, tap Activateand Activate again. Outlook may also request permission to access your calendar, contacts, etc. Tap Yes or Allow.

Tap Activate to accept your admin device policy.

May 25, 2018

Setup Office 365 in Outlook on iOS

Step 1
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Open Outlook for iOS. The icon looks like this:

iOS Outlook app

If you don’t have it yet, download it from the Apple Store.

Note: Available for iOS devices using iOS 10.0 or higher.

Step 2
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First time using Outlook for iOS? Just tap Get Started.

If not, tap the menu icon the upper left corner.

Tap to open the collapsable menu in the corner

Tap Settings Outlook app settings > Add Account > Add Email Account.

Tap Add Account

Step 3
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Type your full email address, then tap Add Account.

Note: If you’re asked to select your email provider, you may have to set up your email account manually using Exchange or IMAP/POP.

Enter your email address

Step 4
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Enter your email account password and tap Sign In.

Note: The sign in screen may look different for you depending on your email provider.

Enter your Outlook.com password

Step 5
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If 2-step verification for Office 365 is enabled, verify yourself using the method you set up (6 digit code, phone call, or using the Microsoft Authenticator app.

Check your text messages and enter the 6 digit code.

Step 6
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Tap Yes or Allow to give Outlook permission to sync calendar, contacts, etc.

Allow permissions.