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Category: Knowledge Base

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Canitan Phone Documents

Canitan
IP Phones

The GXP21xx series

 Are carrier-grade IP phones. This series of next-generation IP phones features a sleek new design, a reimagined user experience, unified firmware and powerful feature options.

Downloads

Manuals

Quick Start Guides

Voicemail

Canitan Voicemail

The GXP21xx series

 Are carrier-grade IP phones. This series of next-generation IP phones features a sleek new design, a reimagined user experience, unified firmware and powerful feature options.

Downloads

Manuals

Quick Start Guides

The Video series

 Are carrier-grade IP phones. This series of next-generation IP phones features a sleek new design, a reimagined user experience, unified firmware and powerful feature options.

Downloads

Manuals

 

Quick Start Guides

Canitan Phone Systems keep you connected no matter where you are. At work, At Home, Anywhere in the world.
Canyon Franzetti
Owner
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Microsoft Teams Meeting Basic Usage

Teams Main Control Bar

Teams More Options Menu

Gallery Views

Standard Gallery (3×3)

Large Gallery (7×7)

Together Mode

Adjust your view in a Teams meeting

Teams tries to anticipate what you’ll want to see in a meeting. When someone starts speaking, we show them. When someone shares content, we show that.

But when you’d rather see something else, there are a few ways to tell Teams.

Switch between people and content

When someone’s sharing a presentation, you can switch between viewing that content and watching the people in the room by simply clicking on the video you’re interested in. Try this when there’s a presentation taking place in a meeting room and you want to see who’s talking and note their body language. 

Pin a video

To focus on a particular video, right click and select Pin. The video will be pinned to your view regardless of who’s talking. You can pin as many videos as will fit on your screen. If you change your mind, right click again and hit Unpin.

Reframe a video

Teams crops some videos to make them fit your screen better. If you want a different view of a particular video—for example, if someone’s cropped out of the video or it only shows part of their face—right click and select Fit to frame to see the entire video.

Select Fill frame to see a closer, cropped view.

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How to use Remote Access?

Once your account is setup. Our Endpoint Manager will send account activation email to you. You can activate their account and set your own login password by clicking the link in the email. An example of mail is shown to the left: 

  • Upon activation, the you will be able to login to EM with your user-name and password. Log in at: https://canitan-msp.itsm-us1.comodo.com/ as shown in the mail link 

  • We have configured two-factor authentication, you will have to follow the on-screen instructions to set up this during login. 

Endpoint Manager will send device enrollment link to the user email. They can click to the link on the email to enroll your devices. 

 
 
 

 

 

 

 

  • Enter Your 2FA Code

  • After login, you can view the applied device to your remote environment 

  • You can view the enrolled devices here 

  • Select the devices to start the remote control 

Once you have connected it will look like this.

How to Use the Remote Manager Toolbar
• After connecting, you will see the desktop of the remote machine in the ITarian window.
• You can use the remote access toolbar to manage your connection.

  • Position – Click and drag the tool bar to your preferred location. 
  • Full Screen – The remote desktop will cover your entire
    display, without the operating system’s window-framing
    interface. 
  • Click the same icon to exit full screen mode
 
 
 
 
  • Pin – Lock the tool bar in place in full screen view.
    Minimize/Maximize – Show/hide tool bar options.

 
  • Actions – Send control commands to the endpoint.
 
  • Actions – Send control commands to the endpoint.
 
 
  •  Send Ctrl + Alt + Del – Opens the Windows
    security screen on the remote device. This lets
    you:
    • Lock the remote computer
    • Log the current user out of the remote
    machine
    • Change the password of the remote
    machine
    • View task manager on the remote machine
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Why 4k (8MP) Cameras​

Why 4k (8MP) Cameras​

Creating a usable video surveillance solution is a need we come across on a daily basis. Although there are many components to a video solution, resolution – or image size – is one key component. The most recent advancement to become financially feasible for small-to-medium sized businesses is the introduction of 4k into the video surveillance market. Yes, There are already 8K solutions.  However, it will be a number of years before those technologies are financially feasible for small to medium businesses. The most common question we hear right now is, “Do I need 4k video surveillance?” The answer is simple and vague: “It depends.”  This is why we custom design every system for YOUR  application.

Contact US NOW!

Resolution - 8 Megapixel

Over 20x the image size of analog cameras and 4x the image size of 1080p cameras.

Ultra Low Light

By default we use cameras designed to look great day or night. We custom configures your system to give you the best image no matter what the situation.

IP Based Cameras

We use an all Digital IP (network) solution that will be upgradable to the foreseeable future. It also allows for us to add cameras where previously not possible.

Parking Lots

4K is ideal for parking lots. One camera can give observational coverage over a large area.

Large Areas

4K Cameras are excellent for Courtyards, pools, conference rooms, restaurants, open warehouse environments, delivery areas, gymnasiums, cafeterias, playgrounds, open office plans, and so on.

High Risk / Security areas

Banks, Cash Registers / Point of Sale, Finance areas, business offices, or anywhere that needs a high detail, high clarity, zoomable image.

4K VS 1080p VS Analog

From a price perspective by far the least expensive camera is an analog camera and a 1080p camera is almost always less that a 4K camera.

 

When it comes to quality there is no comparison. (see chart below for reference) By the numbers it would take 104 CIF Analog Cameras and 21 standard D1 analog cameras stacked on top of each other to equal 1 4K camera and It would take 4 1080P cameras to equal 1 4K camera.

4K Benefits and Features

  • Future proofing
  • Larger Image (8 Megapixel)
  • Clearest image available (at reasonable cost)
  • Perfect for a large general view with the ability to zoom
  • High Security areas where you need amazing detail

Why Canitan?

Advanced Network Design

Canitan started as a Networking / IT Company. With advanced knowledge Canitan is much more capable than most of our competitors. We start all projects by building out the base network.

System Intigrations

Yes, there will be more advancements with video resolution. However, it will be a number of years before those technologies are financially feasible for small to medium businesses.

All of your technology and security needs

Networking, IT, Managed Services, VoIP phone systems, Access Control, Lights, Locks, Thermostats, Security Lights, Smart LED Lighting Panels

the future is looking Clearer than ever!

Contact US NOW!
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What does Office 365 Business Premium Include

Office 365 Business Premium includes:

Familiar Office tools

Office suite

Tooltip with details about Publisher and Skype for Business availability and featuresIncludes the latest Office apps for your PC and Mac.

Always have the latest versions of:

WordWord

ExcelExcel

PowerPointPowerPoint

OutlookOutlook Word
SharePoint
OneDrive		OneNote 
OneNote		Publisher
Publisher 		Skype for BusinessSkype for BusinessAccess
Access 
  • Capture your ideas however you work best—using a keyboard, pen, or a touchscreen.
  • Easily format information in Excel with tools that recognize your pattern and autocomplete data.
  • Easily incorporate content from PDFs to create your own great-looking Word documents.
  • Design customized marketing materials that fit your brand and customers.

Office on PCs, tablets, and phones

Enjoy a fully installed Office experience across PCs, Macs, Windows tablets, iPad® and Android™ tablets, and most mobile devices. Each user can install Office on 5 PCs or Macs, 5 tablets (Windows, iPad, and Android), and 5 phones. Tooltip with information about 2-in-1 Windows devices

Tools for small businesses

Business apps

  • Outlook Customer Manager
  • Outlook Customer Manager
  • BookingsBookings
  • InvoicingInvoicing
  • MileIQMileIQ – Stress-free logging. Accurate mileage reports. All in the palm of your hand.

Plus these online services

Email and calendars

Tooltip with details about compatibility of previous versions of Outlook with Office 365

Use business-class email through a rich and familiar Outlook experience you can access from your desktop or from a web browser. Get a 50 GB mailbox per user and send attachments up to 150 MB. 

File storage and sharing

OneDrive for Business gives each user 1 TB of OneDrive storage that can be accessed from anywhere, on any device. Easily share documents with others inside and outside your organization and control who can see and edit each file. 

Online conferencing

Host online meetings with audio and video using one-click screen sharing and HD video conferencing.

Instant messaging and Skypeconnectivity

Tooltip with availability of Skype for Business for Mac

Communicate using messaging, voice calls, and video calls, and let people know your availability with your online status. Share presence, messaging, and audio calling with Skype users.

Hub for teamwork

Connect your teams with Microsoft Teams in Office 365, where chat, content, people, and tools live together, so your teams have instant access to everything they need.

Corporate social network

Yammer collaboration software and business applications allow your employees to connect with the right people, share information across teams, and organize around projects so they can go further, faster.

SharePoint icon, learn about creating a team site to keep team documents organized

Intranet and team sites

Inform and engage your organization and connect people to content, expertise, and processes with team sites. Tell your story with beautiful communication sites.

Office Online

Create and edit Word, OneNote, PowerPoint, and Excel documents from a browser.

Work management

Planner makes it easy for your team to create new plans, organize and assign tasks, share files, chat about what you’re working on, and get updates on progress.

Professional digital storytelling

With Sway, a new Office 365 app, you can easily create engaging, interactive web-based reports, presentations, newsletters, trainings and more—right from your phone, tablet, or browser. Sways are easy to share and look great on any screen.

Intelligent search and discovery

Unlock creativity in your organization with search across Office 365 based on personalized insights. Discover content and expertise with the power of the Microsoft Graph, using your connection and collaboration patterns. Access intelligent search across a range of experiences, including SharePoint, Delve and Office applications.

Workday management

Microsoft StaffHub is purpose-built for the Firstline Workforce to manage their work day—schedule management, information sharing and the ability to connect to other work-related apps and resources.

Workflow automation

Build automated workflows between apps and services to get notifications, synchronize files, collect data, and more with Microsoft Flow – no coding required.

Web and mobile app development

Quickly build and publish custom business apps for web and mobile with PowerApps. Choose from templates or start from scratch to extend your business data – no coding required.

All Office 365 for business plans include:

Reliability

Get peace of mind knowing your services are available with a guaranteed 99.9% uptime, financially backed service level agreement (SLA).

Security

Cutting-edge security practices with five layers of security and proactive monitoring help keep customer data safe.

Privacy

Your data is yours. We safeguard it and protect your privacy.

Up to date

No need to pay for version upgrades; updates are included in your subscription. New features are rolled out to Office 365 customers regularly.

Active Directory integration

Manage user credentials and permissions. Single sign-on and synchronization with Active Directory.

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Enable Push Notifications for Hikvision based NVR

1.Download Guarding Vision onto your phone or device.
2.Register an account.

3.In the guarding vision tab in the top right corner hit the + and manual adding

4.Adding Type: Guarding Vision Domain
   Serial No: Your Serial Number
   Hit the save icon in the upper right once finished

5.To enable push notifications on the Guarding Vision tab swipe left on the device hit the gear icon this will take you into the nvr setting and from here enabling alarm

6.To select which cameras are notification enabled go into the nvr settings as above and go into linked cameras.
Hitting the eye icons toggles setting
closed= notification disabled
open=notifications enabled

7.Under the more tab located at the bottom of the screen click into settings to make sure Message Push Notificatins are ON

Your devices should now be sending you notifications.

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How do I submit a support request?

How do I submit a support request?

Phone

All Support Requests should be submitted through the Office at 512-272-6106. This ensures that you will receive the fastest possible support.

Submitting requests to individual technicians may delay your support request. Technicians may be on-site or out of the office.

E-Mail

All Support Requests via email should be directed to support@canitan.com.

Support Requests should include the following:
  • Name:
  • Company:
  • Who should we contact:
  • Contact Phone Number:
  • Problem Description:
  • Priority Level (1-Emergency – 5 – Low): 
  • When should this be done by?:
 
 
Submitting requests to individual technicians may delay your support request. Technicians may be on-site or out of the office. If a request is direct to a support specialist please CC support@canitan.com.

Web Request Form

Please click here to submit a support request.

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Office 365 VS Office 2016 (with Services)

Office 365 Subscription vs Perpetual License

Many People ask us should i just by office or get a subscription from Canitan for Office 365? The short answer is an O365 Subscription is usually the best answer. And here is why…

Each Subscription is tied to a user and can be installed on all the users devices, up to 5 PCs 5 Tablets and 5 phones. But that is just the beginning you also get web versions of your apps, Skype for Business, File sharing / Online Storage, MileIQ for mileage tracking and much more. See list below.

We have done a cost comparison which is also below.

Subscription License

Office 365 Premium

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft OneNote
Microsoft Outlook
Microsoft Publisher
Microsoft Access

 

+
Skype for Business

Web versions of Word, Excel, and PowerPoint

 Microsoft Connections, Microsoft Listings, and Outlook Customer Manager
mail hosting with 50 GB mailbox and custom email domain address Manage your business better with Microsoft Invoicing, Microsoft Bookings, MileIQ, and Business center

File storage and sharing with 1 TB of OneDrive storage Manage tasks and teamwork with Microsoft Planner

Company-wide intranet and team sites with SharePoint Manage schedules and daily staff work tasks with Microsoft StaffHub

Online meetings and video conferencing for up to 250 people  FastTrack deployment support with purchase of 50+ seats at no extra cost
Hub for teamwork to connect your teams with Microsoft Teams  

Licensed for commercial use

 

5 phones, 5 tablets, and 5 PCs or Macs per user 
$14.95

Perpetual License

Home & Business
 
Professional
Microsoft WordMicrosoft Word
Microsoft ExcelMicrosoft Excel
Microsoft PowerPointMicrosoft PowerPoint
Microsoft OneNoteMicrosoft OneNote
Microsoft OutlookMicrosoft Outlook
 Microsoft Publisher
 Microsoft Access
1 PC
1 PC
$230
$400

If you upgrade with every release of Office.

Based on $8 month for exchange email hosting and buying a new version of office every 3 years.

If you upgrade with every other release of Office.

Based on $8 month for exchange email hosting and buying a new version of office every 6 years.

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EMERGENCY ALERT – VPNFilter – Over 1 Million Routers Infected

Check your router – list of routers affected by VPNFilter just got bigger

***All Canitan Managed Service Clients Routers have been Updated and Rebooted. And new security measures have been implemented.*** If you are not an MSP Client or a Break / Fix Clients Please Contact US to update your Equipment *** (According to Mikrotik – Mikrotik Routers should be upgraded and restarted this will backup the config, rewrite everything then restores the config.)

 

If you haven’t heard of the VPNfilter router malware you need to read this. VPNfilter a giant-sized Internet of Things botnet that was revealed 2 weeks ago. And his just went from bad to worse. Originally thought too only affect 15 to 20 home / small business routers and NAS devices Made by Linksys, Mikrotik, Netgear, TP link , and Q nap, has now been expanded to include at least another 56 from Asus, Cisco, D-Link, Huawei, Ubiquiti, UPVEL, and ZTE

 

Cisco Talos get that information by trying to determine which models VPNfilter has been detected on be in the size of the job it is rather difficult to complete. And a complete list is unlikely.

The update alert from Talos confirms that VPN filter can carry out man in the middle interception of HTTP and HTTPS web traffic which means that is not only able to mirror traffic in capture Names and passwords but potentially deliver exploits to network devices also.

Routers Have become a big target but it is relatively rare that malware is able to affect so many of them and especially simultaneously.

The major problems with VPN filter is that there doesn’t seem to be a simple way to detect it. The safest assumption is that owners from any router from one of the affected vendors should take immediate precautions.

The chances of VPN filter infecting a router are low given the number Infections detected by Talos versus is the number of routers out there. However, it’s still a good idea to do the following things.

Unfortunately, simply rebooting your router is not enough. elements of VPNfilter can reportedly survive this and reinstate the infection. That leaves owners with only one option a hard reset which takes the router back to the factory state. (This will wipe your devices configuration. Make sure you back it up.)

If opting for the easier option (a reset while connected to the internet), the router will guide you through the process of setting up a new internet connection, before doing the following:

  1. Updating to the latest firmware version. This is the most important part of the puzzle because these days routers are prey to security vulnerabilities that require patching on an ongoing basis.
  2. Offer the option to reinstate router settings from a backup configuration file. If these were saved before hitting reset, this will save a lot of time manually configuring them from scratch.

This is also a good time to change the router’s password and username. Plus, you should check the router to see whether any of the following interfaces are turned on when they don’t need to be:

  • Remote web admin
  • Port forwarding
  • Unused services such as Telnet, Ping, FTP, SMB, UPnP, WPS, and remote access to NAS.
  • Turn on logging – this might provide clues of future infection.

If your router is getting long in the tooth or no longer receiving regular firmware updates, consider buying a new one after assessing which vendors have a good record of patching vulnerabilities within a reasonable timeframe.

 

 

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