How do I submit a support request?

Phone

All Support Requests should be submitted through the Office at 512-272-6106. This ensures that you will receive the fastest possible support.

Submitting requests to individual technicians may delay your support request. Technicians may be on-site or out of the office.

E-Mail

All Support Requests via email should be directed to support@canitan.com.

Support Requests should include the following:
  • Name:
  • Company:
  • Who should we contact:
  • Contact Phone Number:
  • Problem Description:
  • Priority Level (1-Emergency – 5 – Low): 
  • When should this be done by?:
 
 
Submitting requests to individual technicians may delay your support request. Technicians may be on-site or out of the office. If a request is direct to a support specialist please CC support@canitan.com.