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Rebecca Szkutak / Forbes:MaestroQA, whose ML-powered software finds customer service interactions that should be reviewed by a manager, raises $25M Series A led by Base10 Partners  —  Customer service outlets are one of the most direct ways people give companies

CNBC: Coinbase erroneously sent “Your 2-step verification settings have been changed” messages to 125,000 customers, prompting confusion and alarm among investors  —  – Cryptocurrency exchange Coinbase acknowledged that it erroneously told about 125,000 customers that their security settings had changed.

Stephen Nellis / Reuters: Qualtrics to acquire Virginia-based Clarabridge, which offers AI-powered customer experience management tools, for $1.125B in stock  —  Qualtrics International Inc on Thursday said it would acquire privately held Clarabridge for $1.1 billion in stock.  —  Qualtrics,