Author Archive

MaestroQA, whose ML-powered software finds customer service interactions that should be reviewed by a manager, raises $25M Series A led by Base10 Partners (Rebecca Szkutak/Forbes)

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Rebecca Szkutak / Forbes:MaestroQA, whose ML-powered software finds customer service interactions that should be reviewed by a manager, raises $25M Series A led by Base10 Partners  —  Customer service outlets are one of the most direct ways people give companies...

Coinbase erroneously sent “Your 2-step verification settings have been changed” messages to 125,000 customers, prompting confusion and alarm among investors (CNBC)

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CNBC: Coinbase erroneously sent “Your 2-step verification settings have been changed” messages to 125,000 customers, prompting confusion and alarm among investors  —  – Cryptocurrency exchange Coinbase acknowledged that it erroneously told about 125,000 customers that their security settings had changed....

Qualtrics to acquire Virginia-based Clarabridge, which offers AI-powered customer experience management tools, for $1.125B in stock (Stephen Nellis/Reuters)

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Stephen Nellis / Reuters: Qualtrics to acquire Virginia-based Clarabridge, which offers AI-powered customer experience management tools, for $1.125B in stock  —  Qualtrics International Inc on Thursday said it would acquire privately held Clarabridge for $1.1 billion in stock.  —  Qualtrics,...

Maine enacts the strongest statewide facial recognition law in the US, prohibiting the use of facial recognition tech in public schools and most police work (ACLU)

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ACLU: Maine enacts the strongest statewide facial recognition law in the US, prohibiting the use of facial recognition tech in public schools and most police work  —  AUGUSTA, Maine – Maine has enacted the country’s strongest statewide facial recognition law. ...

Nvidia announces flagship gaming GPU GeForce RTX 3080 Ti, promises to deliver 1.5x more performance over RTX 2080 Ti, available worldwide on June 3 for $1,199 (Tom Warren/The Verge)

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Tom Warren / The Verge: Nvidia announces flagship gaming GPU GeForce RTX 3080 Ti, promises to deliver 1.5x more performance over RTX 2080 Ti, available worldwide on June 3 for $1,199  —  This is Nvidia’s new flagship gaming GPU  — ...

Ahead of the Epic vs. Apple trial, which starts on Monday, a look at what is at stake, how the trial will work, key witnesses who will testify, and more (David Pierce/Protocol)

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David Pierce / Protocol: Ahead of the Epic vs. Apple trial, which starts on Monday, a look at what is at stake, how the trial will work, key witnesses who will testify, and more  —  On Monday, Apple and Epic...

TSMC says it plans to spend $100B over the next three years to expand its chip fabrication capacity (Debby Wu/Bloomberg)

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Debby Wu / Bloomberg: TSMC says it plans to spend $100B over the next three years to expand its chip fabrication capacity  —  Taiwan Semiconductor Manufacturing Co. plans to spend $100 billion over the next three years to expand its...

A profile of Discord, which lies at the center of the gaming world with 100M+ MAUs, as it pushes to turn into a communication tool for everyone, not just gamers (David Pierce/Protocol)

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David Pierce / Protocol: A profile of Discord, which lies at the center of the gaming world with 100M+ MAUs, as it pushes to turn into a communication tool for everyone, not just gamers  —  Most longtime Discord users have...

Indian startups blame Google for “unfair exploitation” of Play Store’s monopoly after Google began to enforce its in-app purchasing policy with 30% commission (The Economic Times)

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The Economic Times: Indian startups blame Google for “unfair exploitation” of Play Store’s monopoly after Google began to enforce its in-app purchasing policy with 30% commission  —  Tech giant says companies have multiple store options, can also use websites  — ...

Sources: Apple is building ~75M 5G iPhones for later this year, along with two new Apple Watch versions, iPad Air with edge-to-edge screen, and smaller HomePod (Bloomberg)

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Bloomberg: Sources: Apple is building ~75M 5G iPhones for later this year, along with two new Apple Watch versions, iPad Air with edge-to-edge screen, and smaller HomePod  —  – Headphones, new Watch models, iPad Air, smaller HomePod coming  — Supply...