Canitan
IP Phones
Feature Codes
Default Feature Codes
| Name | Dial | Description |
| Blacklist | ||
| Blacklist a Number | *30 | Enter a telephone number, which is then added to the blacklist for the extension. Inbound calls will not ring an extension if they are on the blacklist of the extension. Blacklisted callers will be told that the number they dialed is no longer in service. Feature must be enabled in the Feature Category associated with the extension. |
| Remove Number From Blacklist | *31 | Enter a blacklisted telephone number – the blacklisted number will be removed from the extension’s blacklist. Feature must be enabled in the Feature Category associated with the extension. |
| Blacklist Last Caller | *32 | Adds the last number that called your extension to your extension blacklist. Key in the number to be blacklisted, followed by #. Make sure that you key in the number exactly as it appears in the system, i.e. include appropriate area codes, etc. Key in 1 to accept the entry, or hangup to discard it. Feature must be enabled in the Feature Category associated with the extension. |
| Business Services | ||
| Wakeup Call | *34 | Set a reminder or wakeup call for the current extension. Press 1 for a one-time reminder, or press 2 for a recurring daily reminder. Time should be entered in 24-hour format using 4 digits. If you have already set up a reminder call, you can press 1 to cancel it. Feature must be enabled in the Feature Category associated with the extension. |
| Remote Wakeup Call | *35 | Set a reminder or wakeup call for another extension. Enter the number of the extension for which the reminder is intended. Press 1 for a one-time reminder, or press 2 for a recurring daily reminder. The time should be entered in 24-hour format using 4 digits. Feature must be enabled in the Feature Category associated with the extension. |
| Speak Last Number | *37 | Speaks the last number that called the current extension. You can press 1 to call the original caller. Feature must be enabled in the Feature Category associated with the extension. <br> |
| Reminder | *38 | Records a message. You can configure in how many minutes you want to hear the recording. When the set time expires, you will receive a call on the current extension and the recording will be played. Feature must be enabled in the Feature Category associated with the extension. |
| Call Completation (CCSS) | ||
| Enable/Disable Call Completion | *40 | When enabled, callers will be allowed to request a call completion for your extension, this means that when you finish to talk asterisk automatically will generate a call from who requested the call completion to your extension. |
| Cancel Call Completation | *41 | It allows you to cancel any call completion request made from your extension. |
| Call Center | ||
| Add/Remove Queue Agent | *50 | Toggle to add an agent to a specific queue, or remove the agent from the queue. You can either follow the prompts, or (in expert mode) enter the feature code immediately followed by * (asterisk) and the number of the queue. Feature must be enabled in the Feature Category associated with the extension. |
| Pause/Unpause Queue Agent | *51 | Toggle to pause, or unpause, an agent for a specific queue. You can either follow the prompts, or (in expert mode) enter the feature code immediately followed by * (asterisk) and the number of the queue. Feature must be enabled in the Feature Category associated with the extension. |
| Queues Login/Logout | *52 | Add/Remove an Agent to all queue that agent belong to |
| Queues Pause/Unpause | *53 | Pause/Unpause an Agent to all queue that agent belong to. |
| Spy on Extension in Barge Mode | *54 | Instead of whispering on a single channel barge in on both channels involved in the call. |
| Spy on Extension | *55 | Spy on a specific extension. Feature must be enabled in the Feature Category associated with the extension. |
| Spy on Extension In Whisper Mode | *56 | Spy on a specific extension in whisper mode. Feature must be enabled in the Feature Category associated with the extension. |
| Spy Random Channels | *57 | Spy on random channels. Feature must be enabled in the Feature Category associated with the extension. |
| Call Forward | ||
| Boss/Secretary | *36 | Toggle that enables or disables the routing all incoming calls for the current extension to the extension that is defined as the “secretary” phone. Once this function has been enabled, only the “secretary” phone will be able to make direct calls to the “boss” phone – all other calls will be routed directly to the “secretary” phone. Feature must be enabled in the Feature Category associated with the extension, and is only available after a “secretary” extension has been defined for the “boss” extension. The “secretary” extension can dial this feature code to stop receiving calls. |
| Call Forward Immediately | *58 | Toggles immediate call forwarding. Feature must be enabled in the Feature Category associated with the extension. |
| Set CF Immediately Number | *59 | Sets the number to which calls should be sent when immediate call forwarding is activated. You can either follow the prompts, or (in expert mode) enter the feature code immediately followed by * (asterisk) and the number to which calls should be forwarded. Feature must be enabled in the Feature Category associated with the extension. |
| Call Forward Unavailable | *60 | Toggle to enable or disable call forwarding. Calls will be forwarded to the extension defined by default feature code *61. Feature must be enabled in the Feature Category associated with the extension. |
| Set CF Unavailable Number | *61 | Set the number to which calls should be sent when unconditional call forwarding is activated. Feature must be enabled in the Feature Category associated with the extension. |
| Call Forward Busy | *62 | Toggle to enable or disable call forwarding when your extension is busy. Calls will be forwarded to the extension defined by default feature code *63. Feature must be enabled in the Feature Category associated with the extension. |
| Set CF Busy Number | *63 | Sets the number to which calls should be sent when call forward busy is activated and your extension is busy. Feature must be enabled in the Feature Category associated with the extension. |
| Call Forward On No Answer | *64 | Toggle to enable or disable call forwarding when your extension is unable to answer incoming calls. Calls will be forwarded to the extension defined by default feature code *65. Feature must be enabled in the Feature Category associated with the extension. |
| Set CF On No Answer Number | *65 | Sets the number to which calls should be forwarded when your extension is unable to answer. Feature must be enabled in the Feature Category associated with the extension. |
| Do Not Disturb | *66 | Toggle to enable or disable the Do Not Disturb feature. Feature must be enabled in the Feature Category associated with the extension. |
| Follow Me | *67 | Toggle to enable or disable the Follow Me feature. Feature must be enabled in the Feature Category associated with the extension. |
| Clear all Diversions | *69 | Disables all call diversions, including the Do Not Disturb feature. Feature must be enabled in the Feature Category associated with the extension. |
| Personal Assistant – Toggle | *96 | Toggle to enable/disable the personal assistant for your extension. |
| On Call Features | ||
| Disconnect Call | *0 | When you are on a call, disconnect the current call. Feature must be enabled in the Feature Category associated with the extension. |
| Direct Pickup | *07 | When you are on a call, capture a call that is ringing at another extension in your pickup group. You will need to dial the feature code followed by the extension number that you want to answer. Feature must be enabled in the Feature Category associated with the extension. |
| Pickup Group | *08 | When you are on a call, capture a call that is ringing at any other extension in your pickup group. To use this facility is necessary to create call group and pickup group in the extensions dialog. Feature must be enabled in the Feature Category associated with the extension. |
| Attended Transfer | *2 | When you are on a call, transfer the current call to the operator. Feature must be enabled in the Feature Category associated with the extension. |
| One Touch Recording | *3 | When you are on a call, force the current call to be recorded. Feature must be enabled in the Feature Category associated with the extension. |
| Park Call | *4 | When you are on a call, place the current call in the call park. Feature must be enabled in the Feature Category associated with the extension. |
| Blind Transfer | #1 | When you are on a call, transfer the current call without notifying the extension to which the call is transferred. This feature must be allowed by both the Feature Category and the Dial Profile associated with the extension. |
| Phonebook Directory | ||
| Dial By Name Directory | 411 | Use your numerical keypad to dial a user name. For example, the extension for internal support may be called HELP, so you dial 411 (to activate this feature) and then 4357 to reach support. Feature must be enabled in the Feature Category associated with the extension. |
| Test Services | ||
| Speak Date and Time | *70 | Speak the current system date and time. Feature must be enabled in the Feature Category associated with the extension. |
| Speak Your Extension Number | *71 | Speak the extension number that you are calling from. Feature must be enabled in the Feature Category associated with the extension. |
| Echo Test | *72 | Echo test to measure the response time. Feature must be enabled in the Feature Category associated with the extension. |
| Simulate Incoming Call | *73 | Simulate an incoming call to test ringing of the phone. Feature must be enabled in the Feature Category associated with the extension. |
| Special Features | ||
| Lock/Unlock Phone | *75 | Toggle to lock or unlock the current extension. No outbound calls can be made from a phone that has been locked. In order to unlock the phone, you will be prompted to enter the Features Password for the extension. Feature must be enabled in the Feature Category associated with the extension. |
| Change Features Password | *76 | Change the password for the current extension in order to access password-protect telephone features. Feature must be enabled in the Feature Category associated with the extension. |
| Remote Substitution | *77 | Makes it possible for the current phone to make calls as if you are calling from different phone extension. Feature must be enabled in the Feature Category associated with the extension. |
| Customer Code | *78 | Creates a customer code to be used by the CDR system – very useful for call accounting. Feature must be enabled in the Feature Category associated with the extension. <br> |
| Autorization Code | *79 | Allows you to make a call from any phone by using an authorization code that is associated with an unrestricted dial plan. Feature must be enabled in the Feature Category associated with the extension. |
| Hot Desking | *80 | This feature enables the ability to possess multiple extensions using one device, depending on who is using it. Very useful for Call Centers. To use this option you need to create several extensions without device PBX/Extensions/Extension (Technology: None). Then you must create a Hot Desking device PBX/Extensions/Hot Desking |
| Night Mode All | *81 | Toggle to enable/disable all defined night modes. Feature must be enabled in the Feature Category associated with the extension. |
| Recordings & Announcements | ||
| Custom Recording | *92 | Used to record a message. Feature must be enabled in the Feature Category associated with the extension. |
| Dictation | *93 | Used to record a message with the option of sending it by email. Only available for extensions where Dictation has been enabled in the Recording tab. |
| Record Msg For Personal Assistant | *94 | Record a message that callers will hear when they are served by your personal assistant. Only available for extensions where Has Personal Assistant has been enabled in the Advanced tab. |
| Send Voicemail Message | *95 | Allows you to dial any extension and leave a voicemail message. For example, dialing *95*2492 will allow you to leave a voicemail message for extension 2492. Feature must be enabled in the Feature Category associated with the extension. |
| Direct Voicemail | *97 | Direct entry to the voicemail system to listen to voicemail for the current extension – only requires the user to input the voicemail password. This option is only available for extensions where voicemail has been enabled in the Voicemail tab. |
| Remote Voicemail | *98 | Remote entry to the voicemail system to listen to voicemail for any extension – requires the user to input both an extension number and the voicemail password for that extension. Feature must be enabled in the Feature Category associated with the extension. |
Canitan Phone Systems keep you connected no matter where you are. At work, At Home, Anywhere in the world.
Canyon Franzetti
Owner
