Category Archive for "Knowledge Base"

How to use Remote Access?

Once your account is setup. Our Endpoint Manager will send account activation email to you. You can activate their account and set your own login password by clicking the link in the email. An example of mail is shown to...

GDS 3710 – Change User or Guest Code

Why 4k (8MP) Cameras​

Why 4k (8MP) Cameras​ Creating a usable video surveillance solution is a need we come across on a daily basis. Although there are many components to a video solution, resolution – or image size – is one key component. The...

What does Office 365 Business Premium Include

Office 365 Business Premium includes: Familiar Office tools Office suite Includes the latest Office apps for your PC and Mac. Always have the latest versions of: Word Excel PowerPoint Outlook  SharePoint OneDrive  OneNote Publisher  Skype for Business Access  Capture your...

Enable Push Notifications for Hikvision based NVR

1.Download Guarding Vision onto your phone or device.2.Register an account. 3.In the guarding vision tab in the top right corner hit the + and manual adding 4.Adding Type: Guarding Vision Domain   Serial No: Your Serial Number   Hit the save icon in...

How do I submit a support request?

How do I submit a support request? Phone All Support Requests should be submitted through the Office at 512-272-6106. This ensures that you will receive the fastest possible support. Submitting requests to individual technicians may delay your support request. Technicians...

Office 365 VS Office 2016 (with Services)

Office 365 Subscription vs Perpetual License Many People ask us should i just by office or get a subscription from Canitan for Office 365? The short answer is an O365 Subscription is usually the best answer. And here is why…...

EMERGENCY ALERT – VPNFilter – Over 1 Million Routers Infected

Check your router – list of routers affected by VPNFilter just got bigger ***All Canitan Managed Service Clients Routers have been Updated and Rebooted. And new security measures have been implemented.*** If you are not an MSP Client or a...

W-Box GV APP Basics

W-Box GV APP Basics

Accessing and Basic Usage of W Box NVR

W Box / Hikvision OEM — NVR Basics 1. Install the Plugin for your device:  Mac / Windows   2. Open your domain in a Internet Explorer or Safari. 3. Enter your username and Password. 4. Click Login when done....