Title: Understanding Security Camera Laws in Texas: Safeguarding Surveillance and Privacy

Canitan
Cameras

Texas Camera Security Laws

Understanding Security Camera Laws in Texas: Safeguarding Surveillance and Privacy

Introduction

In an era marked by increasing concerns about safety and security, the use of security cameras has become commonplace. These devices play a crucial role in deterring crime and providing valuable evidence in investigations. However, the utilization of security cameras must be tempered with respect for individual privacy and adherence to the laws that govern their deployment. In Texas, a state known for its robust legal framework, security camera laws aim to strike a delicate balance between public safety and personal privacy.

Legal Considerations

The state of Texas recognizes the importance of security camera usage for protecting property and preventing criminal activities. However, it also acknowledges the need to respect the privacy rights of individuals. The laws regarding security cameras are designed to provide clear guidelines for both private citizens and businesses to ensure that surveillance activities are conducted lawfully and ethically.

Public Spaces and Privacy Expectations

In public spaces, such as streets, parks, and commercial areas, individuals generally have a reduced expectation of privacy due to their visibility to the public. As a result, capturing video footage in these areas is generally considered legal. This extends to security cameras deployed by businesses and property owners for the protection of their premises and patrons. However, it’s important to note that while recording in public spaces is permissible, using such footage for malicious or inappropriate purposes can still lead to legal consequences.

Private Property and Consent

When it comes to recording on private property, particularly in areas where individuals have a reasonable expectation of privacy, such as residences, there are certain legal considerations. Texas law typically allows property owners to install security cameras on their own property without obtaining explicit consent from individuals who might be captured on camera. However, this legality may vary if the cameras record areas where there’s a higher expectation of privacy, such as bathrooms or changing rooms.

Two-Party Consent and Audio Recording

Texas follows a “one-party consent” rule for audio recording conversations. This means that as long as one party involved in the conversation is aware of and consents to the recording, it is generally legal. However, it’s essential to be cautious when audio recording conversations, as the law can become more complex when the recording occurs in conjunction with video surveillance. In scenarios where both audio and video recording are involved, it’s advisable to seek legal guidance to avoid potential legal pitfalls.

Facial Recognition and Legal Framework in Texas

In the realm of security camera technology, facial recognition has emerged as a potent tool with far-reaching implications. In Texas, the legal framework governing facial recognition technology is primarily addressed under the Texas Business & Commerce Code, specifically Section 503.001. This law establishes regulations for the collection, use, storage, and disposal of biometric data, which includes facial recognition data.

Under Section 503.001 of the Texas Business & Commerce Code, entities that collect and use biometric data, including facial recognition data, are required to adhere to certain standards. These standards include obtaining written consent from individuals before collecting their biometric information. Additionally, businesses are obligated to maintain reasonable security measures to protect this data and are prohibited from selling or leasing biometric information without the individual’s consent.

Facial recognition technology has the potential to significantly impact privacy rights and civil liberties, prompting legislators and stakeholders to emphasize the importance of transparency, accountability, and consent. The inclusion of facial recognition technology within the legal framework of the Texas Business & Commerce Code showcases the state’s commitment to safeguarding individual privacy in an era marked by rapid technological advancements.

It’s important to note that the legal landscape surrounding facial recognition technology is still evolving, and ongoing discussions and amendments to existing laws may occur as the technology develops and its implications become clearer. As a result, individuals, businesses, and law enforcement agencies are encouraged to stay informed about the latest legal developments and best practices related to facial recognition technology within the context of security camera systems.

Law Enforcement and Public Surveillance

Law enforcement agencies play a significant role in public surveillance through the use of security cameras. While these cameras can be instrumental in crime prevention and investigation, their usage is subject to specific regulations. Law enforcement agencies must follow established protocols and adhere to privacy rights when using surveillance cameras to ensure their actions are consistent with the law.

Conclusion

Security camera laws in Texas underscore the importance of striking a balance between public safety and individual privacy. These laws provide a framework for individuals, businesses, and law enforcement agencies to responsibly deploy and utilize surveillance technology. By understanding and adhering to these regulations, Texans can enjoy the benefits of security cameras while respecting the privacy rights of themselves and their fellow citizens. As technology continues to evolve, these laws will likely adapt to new challenges, ensuring that the state’s legal framework remains relevant and effective in the realm of surveillance.

 
 

Turing Vision – How To Videos

Canitan
Turing Smart Cameras

Turing Camera Systems

Turing Smart Camera Instructional Videos

Turing AI provides a comprehensive platform with award winning AI algorithms that connects with industry-leading cameras and robots to transform the video feeds into alerts and insights 24/7.

 

Turing Vision Platform Web UI - Alerts

Turing Vision Platform Web UI - Custom Person Alert

Turing Vision Platform Web UI - Custom Vehicle Alert

Turing Vision Platform Web UI - Cameras

Turing Vision Platform Web UI - Event Search

Turing Vision Platform Web UI - Archive

Turing Vision Platform Web UI - People

AI cameras like Turing offer numerous benefits that make them a valuable addition to any surveillance or monitoring system. Firstly, these cameras leverage artificial intelligence algorithms to provide enhanced detection and recognition capabilities. They can accurately identify and track objects, faces, and even specific behaviors, ensuring better security and safety. Secondly, AI cameras enable real-time analysis and alert systems, notifying users of any potential threats or unusual activities. This proactive approach allows for swift responses, preventing incidents before they escalate. Moreover, AI cameras can significantly reduce false alarms by filtering out irrelevant triggers, reducing the burden on security personnel and minimizing unnecessary disruptions. Lastly, with advanced features such as facial recognition and license plate recognition, AI cameras offer an extra layer of convenience and efficiency in various scenarios, from access control to traffic management. Overall, embracing AI cameras like Turing empowers individuals and organizations with smarter, more effective surveillance solutions, fostering a safer and more secure environment.

CCTV vs Cloud Cameras

CCTV VS Cloud Cameras

CCTV vs Cloud

Closed Circuit Television (CCTV) cameras have been a popular choice for businesses and homes for many years, and for good reason. While cloud-based cameras have become increasingly popular in recent years, CCTV cameras still offer several advantages that make them a better option for many people.

One of the main advantages of CCTV cameras is their security. Because CCTV cameras are connected to a dedicated network, the footage they capture is not accessible to anyone outside of the network. This means that the footage is not at risk of being hacked or accessed by unauthorized parties. Cloud cameras, on the other hand, rely on an internet connection to transmit footage, making them more vulnerable to hacking and other forms of cyber attacks.

Another advantage of CCTV cameras is their reliability. CCTV cameras are typically connected to a dedicated DVR or NVR (network video recorder) that stores the footage, which means that footage is always available, even if the internet connection goes down. Cloud cameras, on the other hand, rely on an internet connection to transmit footage, making them less reliable in case of internet outages.

CCTV cameras also tend to have higher resolution than cloud cameras. Many CCTV cameras have a resolution of 1080p or even 4K, while cloud cameras are often limited to 720p or 1080p. This means that CCTV cameras will capture clearer and more detailed images, which can be important in identifying people or objects in the footage.

Furthermore, CCTV cameras are often more affordable than cloud cameras, especially when you factor in the cost of a cloud storage subscription. CCTV cameras typically come with a DVR or NVR that stores the footage, so there is no additional cost for cloud storage.

While cloud cameras do have some advantages, such as remote access and the ability to receive notifications, for many people, the advantages of CCTV cameras outweigh these benefits. CCTV cameras are more secure, more reliable, and offer higher resolution footage than cloud cameras. Additionally, CCTV cameras are often more affordable than cloud cameras, making them a better choice for many businesses and homes.

In conclusion, CCTV cameras are better than cloud cameras for many people, especially for those who prioritize security, reliability and resolution. While cloud cameras can be great for remote access and notifications, CCTV cameras are often a better choice for those looking for a more secure and reliable option that offers better quality footage. It’s important to evaluate the specific needs and preferences before making a decision and consult with a security expert or professional to determine which is the best fit for your specific needs.

Canitan's UHD Camera Systems and expert technicians give you the best quality images.
Canyon Franzetti
Owner

When your wireless settings or networking equipment change, the Wi-Fi cameras connected to the old network will disconnect from the internet. This is because they are still programmed with the old Wi-Fi information. Once the cameras have the new Wi-Fi information, they can reconnect.

Note: If your cameras are connected to an Alarm.com Smart Gateway, they will stay connected even if your network changes.

Prepare for a future network change

Let your service provider know that your networking equipment or wireless settings are going to change. They can then be prepared to help you reprogram your cameras after the change if necessary. For more information about contacting your service provider, see Contact your service provider.

Depending on how comfortable you are with reprogramming your camera’s wireless information, you can also attempt to reprogram the camera yourself.

How to reconnect a disconnected camera to a Wi-Fi network

The Alarm.com customer website and Alarm.com app have built-in troubleshooting wizards that you can access to get personalized reconnection steps. For more information about how to initialize the wizard, see Video Troubleshooting Wizard.

For general steps, there are three possible ways to reconnect a disconnected camera. Using WPS is the easiest method, but Access Point (AP) mode or Ethernet may also be an option if WPS does not work.

Click the link below for more information.

https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/How_can_a_camera_be_reconnected_to_a_Wi-Fi_network_if_the_router_network_equipment_or_wireless_settings_change

 

 

Canitan's cameras protect our business 24/7.
Amanda BluBeck
Owner

How to Factory Reset Alarm.com Compatible Cameras

aDC Cameras

In order to solve your camera woes, sometimes you need to factory reset them. Below a a brief guide on how to factory reset each Alarm.com camera:

Keep in mind that it is recommended that the cameras be powered on for at least 2 minutes before trying to factory reset. If the factory reset is attempted immediately after power up it will not work as the camera will still be rebooting. After performing a factory reset, it is strongly recommended to leave the camera alone and plugged into power for 2 minutes.

ADC-V700x
Hold reset button until LED rapidly flashes red, which usually happens after 90 seconds. Use the Button inside back of the camera. Be careful of twisting wires if opening.

ADC-V510Hold reset button until LED rapidly flashes red, which usually happens after 60 seconds. Use the pinhole on back bottom left corner.

ADC-V610PT
Hold reset button until LED rapidly flashes red, which usually happens after 60 seconds. The pinhole on the underside of the camera, towards the front, near the black pad.

ADC-VS1
Hold reset button until LED rapidly flashes red, which usually happens after 60 seconds. Use the pinhole labeled reset.

2GIG CAM-HD100
Hold reset button until LED rapidly flashes yellow, which usually happens after 10 seconds. Use the “B” Button on the back of the camera.

ADC-VS120
Hold reset button until LED rapidly flashes red and green, which usually happened after 15 seconds. Use the pinhole labeled reset.

ADC-VS420
Hold reset button until LED rapidly flashes red and green, which usually happened after 15 seconds. Use the pinhole on back left.

ADC-V520
Hold reset button until LED rapidly flashes red and green, which usually happened after 15 seconds. The pinhole is in the back bottom left corner.

ADC-V520IR
Hold reset button until LED rapidly flashes red and green, which usually happened after 15 seconds. The pinhole is in the back bottom left corner.

ADC-V620PT
Hold reset button until LED rapidly flashes red and green, which usually happened after 15 seconds. Use the back pinhole, near the seam to the left of the antenna if facing the back of the camera.

ADC-V720
Hold reset button until LED rapidly flashes red and green, which usually happened after 15 seconds. Use button inside back of the camera. Be careful of twisting wires if opening.

ADC-V720W
Hold reset button until LED rapidly flashes red and green, which usually happened after 15 seconds. Same as the WPS button, which is under the small black cap.

ADC-V721W
Hold reset button until LED rapidly flashes red and green, which usually happened after 15 seconds. Same as the WPS button, which is on the back of the camera.

ADC-VC736

  1. Disconnect the camera from the power supply.
  2. Use a Phillips-head screwdriver to remove the water-tight door (see diagram).
  3. Press and hold the Reset button while reconnecting power. Continue to hold the Reset button for 10 seconds.

ADC-V820
Hold reset button until LED rapidly flashes red and green, which usually happened after 15 seconds. Black reset button on rear-inside of the camera.

ADC-VC836

  1. Disconnect the camera from the power supply.
  2. Use a Phillips-head screwdriver to remove the water-tight door.
  3. Press and hold the Reset button while reconnecting power. Continue to hold the Reset button for 10 seconds.

ADC-SVR100
Hold reset button until LED rapidly flashes red and green, which usually happened after 15 seconds. Pinhole labeled reset in the back bottom left corner.

Important : After performing a factory reset, it is strongly recommended to leave the device alone and plugged into power for two minutes.

 

Canitan's cameras protect our business 24/7.
Amanda BluBeck
Owner

E911 Submission Form

Canitan LLC 911/e911 Emergency Service Terms and Conditions

 

Terms and Conditions

 

Legend

Seller – Canitan LLC, its contractors, agents, employees, associates, shareholders, partners and anyone working with or for Seller Communications and its subsidiaries.
Customer – Customer, the person or entity, and Customer contractors, agents, employees, associates, shareholders, partners, or associates using the Seller service.
911 – Emergency call service typically used for delivering emergency calls to a Public Safety Answering Point.
PSAP – Public Safety Answering Point. A local e911/911 dispatch call center.
ECRC – Emergency Call Relay Center. An emergency call center with trained 911 operators that manually route 911 emergency calls.
VoIP – Voice over IP. DID – Direct Inward Dial also known as a local telephone number.

Terms & Conditions

Due to the nature of VoIP networks, Seller cannot and does not guarantee every 911 emergency call will go through. Situations such as: loss of power, loss of Internet access, defective VoIP hardware, etc. may cause 911 service to be inoperable.

Enhanced 911 or “e” 911 is the portion of our 911 service which delivers the subscribers physical address information to the local PSAP. E911 service is not available at every location within the United States at this time. For locations where e911 is not currently available (which includes all of Canada) Customer will be required to provide the emergency services operator Customer location and any other information which will assist them to dispatch emergency responders to Customer.

In order for e911 address information to be passed to the correct local PSAP dispatcher, Customer must set Customer outbound caller ID value to the specific DID (local number(s)) Customer is purchasing e911 service for. Customer caller ID value must be set to the 10-digit number only.

Due to pursuant FCC rulings and regulations, all customers who are using Sellers services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.

Customer shall indemnify and hold harmless Seller against any and all damages, claims and expenses resulting from Customer’s failure to comply with, including without limitation: (i) failure of Customer to populate end user service addresses initially and to update the address information going forward; (ii) any 911 calls routed to Seller or on the wrong Trunk; (iii) Customer’s incorrect or improper designation of an Activated DID/telephone number to not receive 911 service that should have received 911 service; and (v) failure to strictly comply with Seller’s process and procedures for designating activated TN’s to receive 911 service.

Note: Seller offers a feature that Customer may use to test their Caller ID value. At any time, Customer may test Customer outbound caller ID value by dialing ‘811’ on Seller’ network. If the subscriber Caller ID was set correctly the Seller’s 911 provisioning system will read that 10-digit number back to Customer.

NOTE: Failure to set the correct caller ID value may result in a non-refundable $85 ECRC surcharge per 911 call.

NOTE: Failure to provide and maintain accurate 911 address information may result in an $85 ECRC charge per 911 call.

NOTE: When you activate 911 on one or more of your numbers you are stating that you have legal authorization to add/change the 911/e911 address information for that number(s).

E911 Submission From

Turing Vision – How To Videos

CanitanTuring Smart Cameras Turing Camera Systems Turing Smart Camera Instructional Videos Turing AI provides a comprehensive platform with award winning AI algorithms that connects with

Read More »

CCTV vs Cloud Cameras

CCTV VS Cloud Cameras CCTV vs Cloud Closed Circuit Television (CCTV) cameras have been a popular choice for businesses and homes for many years, and

Read More »

Canitan LLC 911/e911 Emergency Service Terms and Conditions

 

Terms and Conditions

 

Legend

Seller – Canitan LLC, its contractors, agents, employees, associates, shareholders, partners and anyone working with or for Seller Communications and its subsidiaries.
Customer – Customer, the person or entity, and Customer contractors, agents, employees, associates, shareholders, partners, or associates using the Seller service.
911 – Emergency call service typically used for delivering emergency calls to a Public Safety Answering Point.
PSAP – Public Safety Answering Point. A local e911/911 dispatch call center.
ECRC – Emergency Call Relay Center. An emergency call center with trained 911 operators that manually route 911 emergency calls.
VoIP – Voice over IP. DID – Direct Inward Dial also known as a local telephone number.

Terms & Conditions

Due to the nature of VoIP networks, Seller cannot and does not guarantee every 911 emergency call will go through. Situations such as: loss of power, loss of Internet access, defective VoIP hardware, etc. may cause 911 service to be inoperable.

Enhanced 911 or “e” 911 is the portion of our 911 service which delivers the subscribers physical address information to the local PSAP. E911 service is not available at every location within the United States at this time. For locations where e911 is not currently available (which includes all of Canada) Customer will be required to provide the emergency services operator Customer location and any other information which will assist them to dispatch emergency responders to Customer.

In order for e911 address information to be passed to the correct local PSAP dispatcher, Customer must set Customer outbound caller ID value to the specific DID (local number(s)) Customer is purchasing e911 service for. Customer caller ID value must be set to the 10-digit number only.

Due to pursuant FCC rulings and regulations, all customers who are using Sellers services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.

Customer shall indemnify and hold harmless Seller against any and all damages, claims and expenses resulting from Customer’s failure to comply with, including without limitation: (i) failure of Customer to populate end user service addresses initially and to update the address information going forward; (ii) any 911 calls routed to Seller or on the wrong Trunk; (iii) Customer’s incorrect or improper designation of an Activated DID/telephone number to not receive 911 service that should have received 911 service; and (v) failure to strictly comply with Seller’s process and procedures for designating activated TN’s to receive 911 service.

Note: Seller offers a feature that Customer may use to test their Caller ID value. At any time, Customer may test Customer outbound caller ID value by dialing ‘811’ on Seller’ network. If the subscriber Caller ID was set correctly the Seller’s 911 provisioning system will read that 10-digit number back to Customer.

NOTE: Failure to set the correct caller ID value may result in a non-refundable $85 ECRC surcharge per 911 call.

NOTE: Failure to provide and maintain accurate 911 address information may result in an $85 ECRC charge per 911 call.

NOTE: When you activate 911 on one or more of your numbers you are stating that you have legal authorization to add/change the 911/e911 address information for that number(s).

E911 Submission From

Turing Vision – How To Videos

CanitanTuring Smart Cameras Turing Camera Systems Turing Smart Camera Instructional Videos Turing AI provides a comprehensive platform with award winning AI algorithms that connects with

Read More »

CCTV vs Cloud Cameras

CCTV VS Cloud Cameras CCTV vs Cloud Closed Circuit Television (CCTV) cameras have been a popular choice for businesses and homes for many years, and

Read More »

Canitan VoIP – Cell Phone Apps

Canitan
Cloud PBX

Smart Phone Apps

 Are carrier-grade IP phones. This series of next-generation IP phones features a sleek new design, a reimagined user experience, unified firmware and powerful feature options.

Downloads

Android

  •  
    VitXi+ – VoIP SIP Softphone
    Instructions
     

     
    Vitxi Meet – Video Conferencing
    Instructions
     

     
    VitalPBX Communicator
    Instructions
     

     
    Grandstream Wave Lite – Video
    (Backup if VitXi does not work)
  •  
    Instructions
 
 

Apple

  •  
    VitXi+ – VoIP SIP Softphone
  • Instructions

     

     
    Grandstream Wave Lite – Video
    (Backup if VitXi does not work)
    Instructions
     

Basic Instructions

  •  

     

     

     
    VitXi+ – VoIP SIP Softphone
    (Account Setup Required)
     
     
 
 
  •  
     
    •  

       

       
      Vitxi Meet – Video Conferencing
      Instructions
       
 
  •  
     
    •  
      •  
         

         
        VitalPBX Communicator
        Instructions
         
       
       
 
  •  
    •  
       
     

     
    Grandstream Wave Lite – Video
    Instructions
 
Canitan Phone Systems keep you connected no matter where you are. At work, At Home, Anywhere in the world.
Canyon Franzetti
Owner

Canitan PBX Recording Management

Canitan
voip

Recordings

Canitan phone systems include Enterprise grade Recording Management

Canitan PBX Recording Management:

User Control Panel

If you would like to manage your recordings please contact us to setup an account on the Customer Admin Web Portal.

 

With the Admin Portal you can:

 

Change Call Flows

See and Download Call and IVR Reports

Change Recordings

Check Status of your Extensions

Change Your Recordings

In the Customer Admin Portal (click picture to enlarge)

1. Select settings

2. Select voice prompts and look for the recording you would like to change.

3. Click the orange telephone icon, this will allow you to select an extension to call.

4. Select the extension that you would like to record from.

5. When complete click perform recording

Once you click the perform recording a phone call will be made to the extension that you selected follow the voice instructions to change your recording.

Recording Options

You have three options for recording or re-recording messages for your system.


Option 1: Contact Canitan and we will send a call to your phone so you can record your message.


Option 2: Use the Canitan PBX customer admin web portal to record the message yourself.


Option 3: Record the message on your computer and either send it to us and let us know which message you would like changed or log into the customer portal and upload it yourself.

Canitan Phone Systems keep you connected no matter where you are. At work, At Home, Anywhere in the world.
Canyon Franzetti
Owner

VoIP Phones Feature Codes

Canitan
IP Phones

Feature Codes

Default Feature Codes

NameDialDescription
Blacklist  
Blacklist a Number*30Enter a telephone number, which is then added to the blacklist for the extension. Inbound calls will not ring an extension if they are on the blacklist of the extension. Blacklisted callers will be told that the number they dialed is no longer in service. Feature must be enabled in the Feature Category associated with the extension.
Remove Number From Blacklist*31Enter a blacklisted telephone number – the blacklisted number will be removed from the extension’s blacklist. Feature must be enabled in the Feature Category associated with the extension.
Blacklist Last Caller*32Adds the last number that called your extension to your extension blacklist. Key in the number to be blacklisted, followed by #. Make sure that you key in the number exactly as it appears in the system, i.e. include appropriate area codes, etc. Key in 1 to accept the entry, or hangup to discard it. Feature must be enabled in the Feature Category associated with the extension.
Business Services  
Wakeup Call*34Set a reminder or wakeup call for the current extension. Press 1 for a one-time reminder, or press 2 for a recurring daily reminder. Time should be entered in 24-hour format using  4 digits. If you have already set up a reminder call, you can press 1 to cancel it. Feature must be enabled in the Feature Category associated with the extension.
Remote Wakeup Call*35Set a reminder or wakeup call for another extension. Enter the number of the extension for which the reminder is intended. Press 1 for a one-time reminder, or press 2 for a recurring daily reminder. The time should be entered in 24-hour format using  4 digits. Feature must be enabled in the Feature Category associated with the extension.
Speak Last Number*37Speaks the last number that called the current extension. You can press 1 to call the original caller. Feature must be enabled in the Feature Category associated with the extension. <br>
Reminder*38Records a message. You can configure in how many minutes you want to hear the recording. When the set time expires, you will receive a call on the current extension and the recording will be played. Feature must be enabled in the Feature Category associated with the extension.
Call Completation (CCSS)  
Enable/Disable Call Completion*40When enabled, callers will be allowed to request a call completion for your extension, this means that when you finish to talk asterisk automatically will generate a call from who requested the call completion to your extension.
Cancel Call Completation*41It allows you to cancel any call completion request made from your extension.
Call Center  
Add/Remove Queue Agent*50Toggle to add an agent to a specific queue, or remove the agent from the queue. You can either follow the prompts, or (in expert mode) enter the feature code immediately followed by * (asterisk) and the number of the queue. Feature must be enabled in the Feature Category associated with the extension.
Pause/Unpause Queue Agent*51Toggle to pause, or unpause, an agent for a specific queue. You can either follow the prompts, or (in expert mode) enter the feature code immediately followed by * (asterisk) and the number of the queue. Feature must be enabled in the Feature Category associated with the extension.
Queues Login/Logout*52Add/Remove an Agent to all queue that agent belong to
Queues Pause/Unpause*53Pause/Unpause an Agent to all queue that agent belong to.
Spy on Extension in Barge Mode*54Instead of whispering on a single channel barge in on both channels involved in the call.
Spy on Extension*55Spy on a specific extension. Feature must be enabled in the Feature Category associated with the extension.
Spy on Extension In Whisper Mode*56Spy on a specific extension in whisper mode. Feature must be enabled in the Feature Category associated with the extension.
Spy Random Channels*57Spy on random channels. Feature must be enabled in the Feature Category associated with the extension.
Call Forward  
Boss/Secretary*36Toggle that enables or disables the routing all incoming calls for the current extension to the extension that is defined as the “secretary” phone. Once this function has been enabled, only the “secretary” phone will be able to make direct calls to the “boss” phone – all other calls will be routed directly to the “secretary” phone. Feature must be enabled in the Feature Category associated with the extension, and is only available after a “secretary” extension has been defined for the “boss” extension. The “secretary” extension can dial this feature code to stop receiving calls.
Call Forward Immediately*58Toggles immediate call forwarding. Feature must be enabled in the Feature Category associated with the extension.
Set CF Immediately Number*59Sets the number to which calls should be sent when immediate call forwarding is activated. You can either follow the prompts, or (in expert mode) enter the feature code immediately followed by * (asterisk) and the number to which calls should be forwarded. Feature must be enabled in the Feature Category associated with the extension.
Call Forward Unavailable*60Toggle to enable or disable call forwarding. Calls will be forwarded to the extension defined by default feature code *61. Feature must be enabled in the Feature Category associated with the extension.
Set CF Unavailable Number*61Set the number to which calls should be sent when unconditional call forwarding is activated. Feature must be enabled in the Feature Category associated with the extension.
Call Forward Busy*62Toggle to enable or disable call forwarding when your extension is busy. Calls will be forwarded to the extension defined by default feature code *63. Feature must be enabled in the Feature Category associated with the extension.
Set CF Busy Number*63Sets the number to which calls should be sent when call forward busy is activated and your extension is busy. Feature must be enabled in the Feature Category associated with the extension.
Call Forward On No Answer*64Toggle to enable or disable call forwarding when your extension is unable to answer incoming calls. Calls will be forwarded to the extension defined by default feature code *65. Feature must be enabled in the Feature Category associated with the extension.
Set CF On No Answer Number*65Sets the number to which calls should be forwarded when your extension is unable to answer. Feature must be enabled in the Feature Category associated with the extension.
Do Not Disturb*66Toggle to enable or disable the Do Not Disturb feature. Feature must be enabled in the Feature Category associated with the extension.
Follow Me*67Toggle to enable or disable the Follow Me feature. Feature must be enabled in the Feature Category associated with the extension.
Clear all Diversions*69Disables all call diversions, including the Do Not Disturb feature. Feature must be enabled in the Feature Category associated with the extension.
Personal Assistant – Toggle*96Toggle to enable/disable the personal assistant for your extension.
On Call Features  
Disconnect Call*0When you are on a call, disconnect the current call. Feature must be enabled in the Feature Category associated with the extension.
Direct Pickup*07When you are on a call, capture a call that is ringing at another extension in your pickup group. You will need to dial the feature code followed by the extension number that you want to answer. Feature must be enabled in the Feature Category associated with the extension.
Pickup Group*08When you are on a call, capture a call that is ringing at any other extension in your pickup group. To use this facility is necessary to create call group and pickup group in the extensions dialog. Feature must be enabled in the Feature Category associated with the extension.
Attended Transfer*2When you are on a call, transfer the current call to the operator. Feature must be enabled in the Feature Category associated with the extension.
One Touch Recording*3When you are on a call, force the current call to be recorded. Feature must be enabled in the Feature Category associated with the extension.
Park Call*4When you are on a call, place the current call in the call park. Feature must be enabled in the Feature Category associated with the extension.
Blind Transfer#1When you are on a call, transfer the current call without notifying the extension to which the call is transferred. This feature must be allowed by both the Feature Category and the Dial Profile associated with the extension.
Phonebook Directory  
Dial By Name Directory411Use your numerical keypad to dial a user name. For example, the extension for internal support may be called HELP, so you dial 411 (to activate this feature) and then 4357 to reach support. Feature must be enabled in the Feature Category associated with the extension.
Test Services  
Speak Date and Time*70Speak the current system date and time. Feature must be enabled in the Feature Category associated with the extension.
Speak Your Extension Number*71Speak the extension number that you are calling from. Feature must be enabled in the Feature Category associated with the extension.
Echo Test*72Echo test to measure the response time. Feature must be enabled in the Feature Category associated with the extension.
Simulate Incoming Call*73Simulate an incoming call to test ringing of the phone. Feature must be enabled in the Feature Category associated with the extension.
Special Features  
Lock/Unlock Phone*75Toggle to lock or unlock the current extension. No outbound calls can be made from a phone that has been locked. In order to unlock the phone, you will be prompted to enter the Features Password for the extension. Feature must be enabled in the Feature Category associated with the extension.
Change Features Password*76Change the password for the current extension in order to access password-protect telephone features. Feature must be enabled in the Feature Category associated with the extension.
Remote Substitution*77Makes it possible for the current phone to make calls as if you are calling from different phone extension. Feature must be enabled in the Feature Category associated with the extension.
Customer Code*78Creates a customer code to be used by the CDR system – very useful for call accounting. Feature must be enabled in the Feature Category associated with the extension. <br>
Autorization Code*79Allows you to make a call from any phone by using an authorization code that is associated with an unrestricted dial plan. Feature must be enabled in the Feature Category associated with the extension.
Hot Desking*80This feature enables the ability to possess multiple extensions using one device, depending on who is using it. Very useful for Call Centers. To use this option you need to create several extensions without device PBX/Extensions/Extension (Technology: None). Then you must create a Hot Desking device PBX/Extensions/Hot Desking
Night Mode All*81Toggle to enable/disable all defined night modes. Feature must be enabled in the Feature Category associated with the extension.
Recordings & Announcements  
Custom Recording*92Used to record a message. Feature must be enabled in the Feature Category associated with the extension.
Dictation*93Used to record a message with the option of sending it by email. Only available for extensions where Dictation has been enabled in the Recording tab.
Record Msg For Personal Assistant*94Record a message that callers will hear when they are served by your personal assistant. Only available for extensions where Has Personal Assistant has been enabled in the Advanced tab.
Send Voicemail Message*95Allows you to dial any extension and leave a voicemail message. For example, dialing *95*2492 will allow you to leave a voicemail message for extension 2492. Feature must be enabled in the Feature Category associated with the extension.
Direct Voicemail*97Direct entry to the voicemail system to listen to voicemail for the current extension – only requires the user to input the voicemail password. This option is only available for extensions where voicemail has been enabled in the Voicemail tab.
Remote Voicemail*98Remote entry to the voicemail system to listen to voicemail for any extension – requires the user to input both an extension number and the voicemail password for that extension. Feature must be enabled in the Feature Category associated with the extension.
Canitan Phone Systems keep you connected no matter where you are. At work, At Home, Anywhere in the world.
Canyon Franzetti
Owner

Canitan VoIP Voicemail

Canitan
voip

Voicemail

Canitan phone systems include Enterprise grade voicemail features

Voicemail Usage:

Setup your Voicemail

1. Press the Voicemail button  or hit *97

2. Enter your password (Default is included with extension welcome email)

3. When you first log into your voicemail you will be prompted to complete the basic setup. this setup includes:

  • Your name
  • your unavailable message
  • you’re busy message
  • and your new password

If you are not prompted to setup or your voicemail has already been setup – Press 0 at the main menu then use the following options.

  • Press 1 to record your unavailable message (if you don’t answer)
  • Press 2 to record your busy message (if you are on the phone or DND is turned on. Most people just record the same message as unavailable.)
  • Press 3 to record your name
  • Press 5 to change your password

Check Your Voicemail

Depending on how your phone is set up there are three options for voicemail

Option 1 – the traditional method and all voicemails are stored on our cloud PBX and are retrieved by hitting the voicemail button on your phone or *97

 

Option 2 – Voicemail-to-Email – voice mails are sent via email as an attachment and then deleted from the PBX once successfully sent to email

Option 3 – Voicemail is sent to email and also stored on your PBX. (Option three requires that you delete voicemails even though you may have already heard them as an email attachment.)

User Control Panel

Your phone system comes equipped with an easy to use user control panel. This control panel is jam packed with features for our users. With the user control panel you can control:

 

 Call Forward.
 Call History.
 Call Waiting.
 Call Recording.
 Do Not Disturb.
 Follow Me.
 Presence.
 Visual Voicemail.
 Voicemail Greetings Management.

 

If you would like access to your extension control panel please contact us for login information.

 

Canitan Phone Systems keep you connected no matter where you are. At work, At Home, Anywhere in the world.
Canyon Franzetti
Owner